NEW DELHI: Former Indian Council of Medical Research (ICMR) chief Soumya Swaminathan has expressed frustration over her recent experience with Air India, calling it a "terrible experience". In a post on X (formerly Twitter), she said that despite being a loyal customer with sufficient mileage, she was unable to upgrade her Nairobi to Delhi flight scheduled for tomorrow.
“Terrible experience with @airindia – trying to upgrade with miles/payment for my Nairobi to Delhi flight tomorrow. Despite being a loyal member, enough mileage & hours online & on phone – dead end. Reasons given are illogical – why should the customer suffer your irrationality?” she wrote.
Swaminathan’s post adds to the growing list of complaints from frequent flyers about Air India's customer service and booking systems.
“Terrible experience with @airindia – trying to upgrade with miles/payment for my Nairobi to Delhi flight tomorrow. Despite being a loyal member, enough mileage & hours online & on phone – dead end. Reasons given are illogical – why should the customer suffer your irrationality?” she wrote.
Swaminathan’s post adds to the growing list of complaints from frequent flyers about Air India's customer service and booking systems.
You may also like
US govt agency seeks criminal probe of Trump critic Letitia James over alleged mortgage fraud
Navi Mumbai News: TISS Students Visit NMMC HQ To Study Urban Planning And Disaster Management Systems
Japan tariffs envoy says US wants trade deal within 90 days
Ruben Amorim discovers three players he must sign to solve Bruno Fernandes problem
Gardeners urged to buy 24p supermarket vegetable and watch it multiply in soil
