'Shame to see it go down this way': BluSmart's fall sparks anger, sadness

Things aren't looking great for BluSmart. The company's promoters, Anmol Singh Jaggi and Puneet Singh Jaggi, are facing serious allegations of misusing funds from their other company, Gensol, for personal gain. The Securities and Exchange Board of India (SEBI) has barred them from participating in the securities market. Meanwhile, BluSmart customers are taking to social media, frustrated that they can't book cabs and many say their money is stuck in the app's wallet.

Once celebrated as a rising star in India's electric mobility space, BluSmart's future now hangs in the balance. 

After the news broke, users across Delhi NCR, Mumbai, and Bengaluru have been taking to social media to notify that their cab booking has been cancelled and many are demanding full refunds of their wallet balances.

BluSmart cabs can't be booked anymore... My 630PM cab got cancelled at 6PM - not possible to book a replacement on the app.

This is a product & company which I've used extensively (750+ rides) in the past 2 years.

Shame to see it go down this way. It was one of the few reliable…

— Rahul Mathur (@Rahul_J_Mathur) April 16, 2025

.@BluSmartIndia @BluSmartHelps attached herewith is the screenshot of my account balance in the BluSmart wallet. I would like to have the amount refunded in my bank account asap as I do not wish to avail BluSmart services in the future. Request you to help me out on this. I… pic.twitter.com/8TbrX4Q4V3

— Jagrit Chowdhary (@jagritchowdhary) April 14, 2025

blusmart kuttey mere 382 rs lauta de

— aleah (@mtrgsht) April 16, 2025

I wonder if the refund includes the money in the BluSmart wallet.

But as a BluSmart customer, the entire thing is just sad. pic.twitter.com/YtxCdf3ArZ

— Aditi Agrawal (@Aditi_muses) April 17, 2025

It's a particularly bitter blow for customers, as BluSmart had carved out a niche by offering a far superior experience: punctual drivers, clean and well-maintained electric vehicles, and fair pay for its employees. 

These were welcome changes in a market often dominated by inconsistent service from competitors like Uber and Ola.

Now, with growing uncertainty surrounding the company, many loyal users are expressing sadness and disappointment online, a testament to the trust BluSmart had built, and now seems to have already lost.

I loved Blusmart. I was a loyalist. More than the money in the wallet, I am more concerned about driver partners who will be out of jobs until the saga plays out. I had so many good conversations with many of them who saw Blusmart as a ray of hope, a beacon of trust. They were…

— Tushar Tuteja (@tushartuteja) April 16, 2025

First day riding without blusmart. Already struggling with fucked up sleep cycle thanks to the inconsistency of cab bookings and arrival, fluctuating prices that make budgeting impossible with @Uber_India @rapidobikeapp and indrive. @BluSmartIndia was a class act. Sad day.

— _mojojojo_ (@MeghnaJosh6598) April 17, 2025

Feeling really sad about the whole BluSmart situation. It was the only cab service that felt genuinely safe—clean cars, respectful drivers, and never creepy. Could book late-night airport rides without a second thought. That kind of peace of mind is rare.

— Monali (@monali_dambre) April 16, 2025

As a frequent BluSmart user, the news of the service shutting down hits hard.

Another service one got used to, lost to mismanagement. The clean cars, courteous drivers, and the sheer reliability of the cabs turning up at the right time, stuff that the brand had built over the… pic.twitter.com/UhzeQpDjp2

— Tushar Kanwar (@2shar) April 16, 2025

My elderly parents in Delhi have an unwavering faith in BluSmart. They refuse to keep a car and driver, saying "BluSmart hai na." Whenever they have to go somewhere and I offer to arrange a premium car service I trust, they respond, "BluSmart hai na. Rental kar lenge."
I don't…

— Parminder Singh (@parrysingh) April 16, 2025

What is the BluSmart-Gensol case?

India's market regulator, SEBI, has taken strict action against Anmol Singh Jaggi and Puneet Singh Jaggi, the men behind Gensol Engineering and BluSmart Mobility. 

According to SEBI, the duo misused company funds by taking out loans meant for electric vehicle purchases and instead spending them on personal luxuries, including a high-end apartment in Gurgaon's DLF Camellias. 

They also reportedly failed to repay some debts linked to EV purchases for BluSmart. 

In response, SEBI has barred both of them from holding leadership roles in Gensol and banned them from trading in the securities market for now.

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